Remote Travel Support Specialist – Bookings & Care
Kopp Travels
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Benefits offered by this job
Job summary
Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey from booking to return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.
The position is 100% remote with flexible scheduling, offers opportunities for growth within the agency, travel perks and exclusive industry discounts, and ongoing training in a supportive team
Qualifications
- Excellent written and verbal communication skills.
- Customer service experience in travel or hospitality is a plus, but not required.
- Organized, dependable, and detail-oriented.
- Comfortable using technology and learning booking platforms and systems.
- Passionate about travel and helping others create memorable experiences.
Responsibilities
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
- Assist with travel bookings, changes, cancellations, and special requests.
- Provide accurate information about destinations, travel requirements, and agency policies.
- Follow up with clients to confirm trip details and overall satisfaction.
- Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.
Skills
Tools
Job description
Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journey from booking to return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.
The position is 100% remote with flexible scheduling, offers opportunities for growth within the agency, travel perks and exclusive industry discounts, and ongoing training in a supportive team
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