Remote Travel Support Specialist | Flexible Hours

Kopp Travels; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% remote position

Flexible scheduling

Growth opportunities within the agency

Travel perks and exclusive industry

Job summary

Kopp Travels USA is expanding its client support team and seeks a Travel Customer Support Specialist who thrives in a fast-paced travel environment. You will assist clients from booking to return, handling inquiries, changes, and special requests with care.

The role offers a fully remote setup, flexible scheduling, ongoing training, and growth opportunities within the agency, plus access to exclusive travel discounts and perks.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality experience is a plus, but not required).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Skills

Excellent communication

Customer service experience

Organized and detail-oriented

Tech-savvy booking platforms

Tools

CRM software

Booking platforms

Job description

Kopp Travels USA is expanding its client support team and seeks a Travel Customer Support Specialist who thrives in a fast-paced travel environment. You will assist clients from booking to return, handling inquiries, changes, and special requests with care.

The role offers a fully remote setup, flexible scheduling, ongoing training, and growth opportunities within the agency, plus access to exclusive travel discounts and perks.