Remote Travel Support Specialist – Flexible Hours & Perks

Kopp Travels; Flagstaff (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote

Flexible scheduling

Growth opportunities

Travel perks & discounts

Ongoing training & support

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return, delivering prompt, accurate information and empathetic service. You will handle inquiries, changes, and special requests while guiding travelers through every step of their journey.

This 100% remote role offers flexible scheduling, growth opportunities, exclusive travel perks, and ongoing training in a supportive team environment.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality preferred).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent communication

Customer service experience

Organized & detail-oriented

Tech-savvy

Travel passion

Tools

Booking platforms

CRM systems

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return, delivering prompt, accurate information and empathetic service. You will handle inquiries, changes, and special requests while guiding travelers through every step of their journey.

This 100% remote role offers flexible scheduling, growth opportunities, exclusive travel perks, and ongoing training in a supportive team environment.