Remote Travel Support Specialist | Flexible Hours & Perks

Kopp Travels; Nashville (TN); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

100% remote position with flexible

Opportunities for growth within the or

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return home. This 100% remote role suits someone who enjoys helping travelers and values accuracy.

You will respond to inquiries by email, phone, and messaging, help with bookings, changes, and special requests, and share destination information and agency policies. Growth opportunities and travel perks are available.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience in travel or hospitality preferred.
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Communication skills

Customer service

Organized

Detail-oriented

Tech-savvy

Tools

Booking platforms

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return home. This 100% remote role suits someone who enjoys helping travelers and values accuracy.

You will respond to inquiries by email, phone, and messaging, help with bookings, changes, and special requests, and share destination information and agency policies. Growth opportunities and travel perks are available.