Remote Travel Support Specialist

Sawmilldcllc; Reston (VA); Remote; USD 38,000 - 58,000; Full time

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. In this fully remote role you will serve as the main point of contact, handling inquiries before, during, and after trips to ensure a smooth experience.

You will respond via email, phone, and messaging, help with itinerary changes, and provide clear information on destinations and agency processes. A proactive, organized communicator thrives here.

Qualifications

• Excellent written and verbal communication skills.
• Experience in travel, hospitality, or support roles.
• Highly organized, dependable, detail-oriented, and able to work remotely.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Customer service

Communication

Organization

Remote work

Tools

Booking platforms

Digital tools

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. In this fully remote role you will serve as the main point of contact, handling inquiries before, during, and after trips to ensure a smooth experience.

You will respond via email, phone, and messaging, help with itinerary changes, and provide clear information on destinations and agency processes. A proactive, organized communicator thrives here.