Remote Travel Support Specialist

Sawmilldcllc; Tuscaloosa (AL); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training provided

Growth opportunities

Travel discounts

Remote team

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote position emphasizes excellent communication, organization, and independence, with ongoing training and growth opportunities.

You will handle inquiries, assist with changes and special requests, and provide destination information, becoming a trusted point of contact for clients throughout their travel journeys.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Organization

Independence

Learning agility

Travel enthusiasm

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote position emphasizes excellent communication, organization, and independence, with ongoing training and growth opportunities.

You will handle inquiries, assist with changes and special requests, and provide destination information, becoming a trusted point of contact for clients throughout their travel journeys.