Remote Travel Support Specialist

Sawmilldcllc; Buffalo (NY); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Job summary

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role positions you as a key contact before, during, and after trips to ensure a smooth, positive experience.

You will respond to inquiries via email, phone, and messaging, help with itinerary changes, cancellations, and special requests, and provide clear destination information and agency processes.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service, travel or hospitality preferred.
• Highly organized, dependable and detail-oriented.
• Able to work independently in a fully remote role.
• Able to quickly learn new systems, booking platforms, and digital tools.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Organization

Independent remote work

Learning new systems

Travel passion

Tools

Booking platforms

CRM systems

Job description

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role positions you as a key contact before, during, and after trips to ensure a smooth, positive experience.

You will respond to inquiries via email, phone, and messaging, help with itinerary changes, cancellations, and special requests, and provide clear destination information and agency processes.