Remote Travel Support Specialist

Sawmilldcllc; Kingsport (TN); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Comprehensive training

Growth opportunities

Travel-related perks

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role places you as a key contact before, during, and after trips to ensure a smooth and positive experience.

You will handle inquiries via email, phone, and messaging, help with itinerary changes, and explain destinations and agency processes. The ideal candidate is highly organized, customer-focused, and quick to learn new systems.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Organization

Independent work

Learning new systems

Tools

Booking platforms

CRM software

Digital tools

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role places you as a key contact before, during, and after trips to ensure a smooth and positive experience.

You will handle inquiries via email, phone, and messaging, help with itinerary changes, and explain destinations and agency processes. The ideal candidate is highly organized, customer-focused, and quick to learn new systems.