Remote Travel Support Specialist

Sawmilldcllc; Bristol (TN); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote role

Flexible schedules

Training and support

Growth opportunities

Travel discounts

Remote team environment

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as the primary contact before, during, and after trips, delivering clear guidance and proactive service.

You will handle inquiries via email, phone, and messaging, manage itinerary changes, and ensure smooth experiences with a travel-focused team. Strong communication, organization, and independence are essential for success in this flexible role.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems and booking platforms quickly.
• Passionate about travel and client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries promptly and professionally.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high customer satisfaction.

Skills

Communication skills

Customer service

Organizational skills

Independent work

Tech-savviness

Travel enthusiasm

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as the primary contact before, during, and after trips, delivering clear guidance and proactive service.

You will handle inquiries via email, phone, and messaging, manage itinerary changes, and ensure smooth experiences with a travel-focused team. Strong communication, organization, and independence are essential for success in this flexible role.