Remote Travel Support Specialist

Sawmilldcllc; Oakland (CA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training

Growth opportunities

Travel-related perks and discounts

Collaborative remote team environment

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as a key contact before, during, and after trips to ensure a smooth experience.

You will respond to inquiries, help with itinerary changes, and provide clear destination information while working independently in a flexible, supportive remote environment. Ideal candidates will have strong communication, customer service experience, and the ability to

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Organizational skills

Independence

Learn new systems

Travel enthusiasm

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as a key contact before, during, and after trips to ensure a smooth experience.

You will respond to inquiries, help with itinerary changes, and provide clear destination information while working independently in a flexible, supportive remote environment. Ideal candidates will have strong communication, customer service experience, and the ability to