Remote Travel Support Specialist

Sawmilldcllc; Ann Arbor (MI); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Training & support

Growth opportunities

Travel perks

Remote team culture

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips, handling inquiries via email, phone, and messaging platforms. The role emphasizes clear communication, organization, and independent work in a fully remote environment.

You will support itinerary changes, cancellations, and special requests while providing destination information and agency processes. Training is comprehensive and growth opportunities abound.

Qualifications

• Excellent written and verbal communication skills.
• Experience delivering high-quality customer service.
• Comfortable working remotely with minimal supervision.
• Interest or background in travel/hospitality is a plus.
• Ability to resolve issues efficiently and professionally.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Strong written and verbal comms

Customer service experience

Remote work

Travel or hospitality background

Proactive problem solving

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips, handling inquiries via email, phone, and messaging platforms. The role emphasizes clear communication, organization, and independent work in a fully remote environment.

You will support itinerary changes, cancellations, and special requests while providing destination information and agency processes. Training is comprehensive and growth opportunities abound.