Remote Travel Support Specialist

Sawmilldcllc; Shreveport (LA); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Comprehensive training

Growth opportunities

Travel perks

Remote team

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist clients throughout their travel journey. This fully remote role serves as the main point of contact for travelers, delivering support before, during, and after trips to ensure a smooth experience.

Ideal candidates are organized, customer-focused, and enjoy working independently in a remote setting. You will handle inquiries, help with itinerary changes, and provide destination information while maintaining high client

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service, travel, hospitality, or support roles preferred.
• Highly organized and detail‑oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Clear communication

Customer service

Organized

Independent work

Learning new tools

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist clients throughout their travel journey. This fully remote role serves as the main point of contact for travelers, delivering support before, during, and after trips to ensure a smooth experience.

Ideal candidates are organized, customer-focused, and enjoy working independently in a remote setting. You will handle inquiries, help with itinerary changes, and provide destination information while maintaining high client