Remote Travel Support Specialist

Sawmilldcllc; Boston (MA); Remote; USD 24,796 - 33,062; Full time

Benefits offered by this job

Comprehensive training

Flexible scheduling

Travel industry discounts

Growth opportunities

Remote team environment

Travel-related perks

Job summary

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role places you as a main point of contact, delivering helpful guidance across email, phone, and messaging while managing expectations and building trust.

Ideal candidates are organized, have strong communication skills, and enjoy solving problems. You'll receive comprehensive training, flexible scheduling, and opportunities to grow

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service, travel, hospitality, or support.
• Highly organized with strong attention to detail.
• Able to work independently in a fully remote role.
• Able to quickly learn new systems and tools.
• Genuine enthusiasm for travel and helping clients.

Responsibilities

• Provide remote support via email, phone, and messaging.
• Respond to travel inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and requests.
• Share clear information on destinations and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high customer satisfaction.

Skills

Communication skills

Customer service experience

Organized and detail-oriented

Independent remote worker

Tech-savvy / learn systems

Travel enthusiasm

Job description

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role places you as a main point of contact, delivering helpful guidance across email, phone, and messaging while managing expectations and building trust.

Ideal candidates are organized, have strong communication skills, and enjoy solving problems. You'll receive comprehensive training, flexible scheduling, and opportunities to grow