Remote Travel Support Specialist

Sawmilldcllc; Youngstown (OH); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training and support

Growth opportunities

Travel industry discounts

Team collaboration

Job summary

Sawmilldcllc is hiring a Remote Client Support Representative to assist travelers before, during, and after their trips. You will respond to inquiries via email, phone, and messaging, coordinate itinerary changes, and provide clear travel guidance.

This fully remote role offers flexible scheduling, comprehensive training, and opportunities for growth within a travel-focused company. You’ll work independently in a supportive team environment with access to industry discounts.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Capable of learning new systems, booking platforms, and digital tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining high customer satisfaction.

Skills

Communication skills

Travel industry experience

Independent remote work

Customer service

Tech-savvy

Job description

Sawmilldcllc is hiring a Remote Client Support Representative to assist travelers before, during, and after their trips. You will respond to inquiries via email, phone, and messaging, coordinate itinerary changes, and provide clear travel guidance.

This fully remote role offers flexible scheduling, comprehensive training, and opportunities for growth within a travel-focused company. You’ll work independently in a supportive team environment with access to industry discounts.