Remote Travel Support Specialist

Sawmilldcllc; Arlington (VA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training

Growth opportunities

Job summary

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role places you as the primary contact for clients, helping ensure smooth travel experiences.

You will respond to inquiries via email, phone, and messaging, handle itinerary changes, cancellations, and special requests, and provide clear guidance on destinations and booking processes.

Qualifications

• Excellent written and verbal communication abilities.
• Experience in travel, hospitality, or customer support is preferred.
• Organized, dependable, and detail-oriented.
• Comfortable working remotely and independently.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Strong written and verbal comms

Customer service experience

Organized and detail-oriented

Remote work independence

Tools

Booking platforms

Digital communication tools

Job description

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role places you as the primary contact for clients, helping ensure smooth travel experiences.

You will respond to inquiries via email, phone, and messaging, handle itinerary changes, cancellations, and special requests, and provide clear guidance on destinations and booking processes.