Remote Travel Support Specialist

Sawmilldcllc; Bethlehem (Northampton County); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Comprehensive training and ongoing 지원

Job summary

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role places you as a key contact, delivering timely, professional support through email, phone, and messaging platforms.

You will handle itinerary changes, answer destination questions, and proactively communicate with clients to ensure a smooth travel experience.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles.
• Highly organized, dependable, and detail-oriented.
• Ability to work independently in a fully remote role; learn new tools quickly.
• Passion for travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Written communication

Verbal communication

Customer service

Remote work

Attention to detail

Organization

Learning systems

Job description

Sawmilldcllc in the United States is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role places you as a key contact, delivering timely, professional support through email, phone, and messaging platforms.

You will handle itinerary changes, answer destination questions, and proactively communicate with clients to ensure a smooth travel experience.