Remote Travel Support Specialist

Sawmilldcllc; Brockton (MA); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training and ongoing支持

Growth opportunities in travel focus

Travel-related perks and industry-disc

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as a primary contact before, during, and after trips, delivering organized, proactive support and guiding clients through booking systems and travel requirements.

The ideal candidate brings strong communication, customer service experience in travel or related fields, and a passion for helping others.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles.
• Organized, dependable, and detail-oriented; comfortable working remotely.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Help with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high levels of customer satisfaction.

Skills

Communication skills

Customer service experience

Organized and detail-oriented

Remote work

Learning new systems

Travel enthusiasm

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as a primary contact before, during, and after trips, delivering organized, proactive support and guiding clients through booking systems and travel requirements.

The ideal candidate brings strong communication, customer service experience in travel or related fields, and a passion for helping others.