Remote Travel Support Specialist

Sawmilldcllc; Melissa (TX); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote role emphasizes clear communication, problem solving, and independent work.

You will handle inquiries via email, phone, and chat, help with itinerary changes, and provide destination and process information. Training is provided and growth opportunities exist within a travel-focused company.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Customer service

Communication

Remote work

Organization

Travel knowledge

Tools

CRM software

Booking platforms

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote role emphasizes clear communication, problem solving, and independent work.

You will handle inquiries via email, phone, and chat, help with itinerary changes, and provide destination and process information. Training is provided and growth opportunities exist within a travel-focused company.