Remote Travel Support Specialist

Sawmilldcllc; Washington (District of Columbia); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible scheduling

Fully remote role

Travel-related perks

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. In this fully remote role, you will be a primary contact handling inquiries via email, phone, and messaging platforms from anywhere in the United States.

The ideal candidate is highly organized, customer-service oriented, and comfortable learning new booking systems and tools. Flexible scheduling and travel-related perks are available within a collaborative remote team.

Qualifications

• Experience in customer service, travel, hospitality, or support roles preferred.
• Strong written and verbal communication skills.
• Highly organized, dependable, and detail-oriented.
• Able to learn new systems, booking platforms, and digital tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues to maintain high customer satisfaction.

Skills

Customer service

Communication skills

Travel industry knowledge

Organizational skills

Tools

Booking platforms

CRM systems

Email/messaging tools

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after trips. In this fully remote role, you will be a primary contact handling inquiries via email, phone, and messaging platforms from anywhere in the United States.

The ideal candidate is highly organized, customer-service oriented, and comfortable learning new booking systems and tools. Flexible scheduling and travel-related perks are available within a collaborative remote team.