Remote Travel Support Specialist

Sawmilldcllc; Albuquerque (NM); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Comprehensive training and ongoing支持

Growth opportunities within travel‑foc

Access to travel discounts

Collaborative remote team environment

Job summary

Sawmilldcllc in the United States offers a fully remote Client Support Representative role focused on travel. You will assist travelers before, during, and after trips, communicating clearly via email, phone, and messaging, and resolving issues to ensure a positive experience.

The ideal candidate is highly organized, customer-service oriented, comfortable learning new systems, and able to work independently in a remote environment.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support.
• Highly organized, dependable, and detail-oriented.
• Able to work independently in a fully remote role.
• Quickly learn new systems and booking platforms.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries promptly and professionally.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high customer satisfaction.

Skills

Written & verbal communication

Customer service experience

Organized & detail-oriented

Independent remote worker

Learning new systems

Travel industry enthusiasm

Job description

Sawmilldcllc in the United States offers a fully remote Client Support Representative role focused on travel. You will assist travelers before, during, and after trips, communicating clearly via email, phone, and messaging, and resolving issues to ensure a positive experience.

The ideal candidate is highly organized, customer-service oriented, comfortable learning new systems, and able to work independently in a remote environment.