Remote Travel Concierge & Reservations Specialist

Meridian Globalpartners; Buffalo (NY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel industry education

Mentorship and team support

Job summary

Meridian Globalpartners is seeking a motivated Service Support Coordinator to help travel clients with research, reservations, and ongoing support. This remote role suits someone who enjoys helping others, communicates clearly, and is comfortable working online.

You will research options, coordinate details, and keep precise client records while using reservation and CRM tools. The position offers flexible scheduling, access to industry training, and a supportive team in the travel and

Qualifications

• Excellent written and verbal communication abilities.
• Strong customer service and interpersonal skills.
• Basic computer and internet skills; quick learner of new platforms.
• Excellent organization and attention to detail.
• Ability to manage multiple client requests and follow-ups.
• Self-motivated, reliable, and able to work independently.

Responsibilities

• Assist clients with travel inquiries and reservation requests.
• Research hotels, resorts, cruises, and travel options.
• Provide accurate information on availability, amenities, policies, and requirements.
• Coordinate reservation details and maintain client records.
• Communicate with travel suppliers and hospitality partners as needed.
• Follow up with clients before and after reservations.
• Assist with itinerary details and general customer support.
• Participate in training and professional development.
• Maintain professional and timely communication with clients.
• Use online reservation, communication, and CRM tools.

Skills

Communication skills

Customer service

Interpersonal skills

Organization

Self-motivation

Independent work

Basic computer skills

Multitasking

Tools

Online reservation tools

CRM systems

Email/Chat tools

Travel supplier portals

Job description

Meridian Globalpartners is seeking a motivated Service Support Coordinator to help travel clients with research, reservations, and ongoing support. This remote role suits someone who enjoys helping others, communicates clearly, and is comfortable working online.

You will research options, coordinate details, and keep precise client records while using reservation and CRM tools. The position offers flexible scheduling, access to industry training, and a supportive team in the travel and