Remote Travel Concierge & Reservations Lead

Meridian Globalpartners; New York (NY); Remote; USD 36,000 - 56,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel industry education

Mentorship and team support

Access to supplier resources

Career development

Job summary

Meridian Globalpartners is seeking a motivated Service Support Coordinator to assist clients with travel research, reservations, and trip-related support. The role emphasizes responsive service, learning about destinations and suppliers, and maintaining smooth client experiences from initial inquiry through travel.

A strong communicator who enjoys helping people and is comfortable working online will thrive in our remote, flexible environment.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Basic computer and internet skills.
• Comfortable learning new online platforms and systems.
• Strong organization and attention to detail.
• Ability to manage multiple client requests and follow-up activities.
• Self-motivated and able to work independently.
• Reliable internet access and computer.
• Previous experience in customer service, hospitality, sales, reservations, or travel is helpful but not required.

Responsibilities

• Assist clients with travel inquiries and reservation requests.
• Research hotels, resorts, cruises, vacation packages, and other travel options.
• Provide clients with accurate information regarding availability, amenities, policies, and travel requirements.
• Coordinate reservation details and maintain accurate client records.
• Communicate with travel suppliers and hospitality partners as needed.
• Follow up with clients before and after reservations.
• Assist with itinerary details and general customer support.
• Participate in training and professional development.
• Maintain professional and timely communication with clients.
• Use online reservation, communication, and customer-management tools.

Job description

Meridian Globalpartners is seeking a motivated Service Support Coordinator to assist clients with travel research, reservations, and trip-related support. The role emphasizes responsive service, learning about destinations and suppliers, and maintaining smooth client experiences from initial inquiry through travel.

A strong communicator who enjoys helping people and is comfortable working online will thrive in our remote, flexible environment.