Remote Travel Concierge & Reservations Specialist

Meridian Globalpartners; Boston (MA); A distancia; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible schedule

Travel industry education and training

Mentorship and team support

Access to supplier resources

Descripción de la vacante

Meridian Globalpartners is seeking a motivated Service Support Coordinator to assist clients with travel research, reservations, and trip-related support. The role emphasizes strong communication, online work, and a customer-focused approach in the travel and hospitality industry.

Ideal candidates enjoy helping people, manage multiple requests, and are comfortable learning new platforms while delivering responsive service and accurate information to travelers from inquiry through travel

Formación

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Basic computer and internet skills.
• Comfortable learning new online platforms and systems.
• Strong organization and attention to detail.
• Ability to manage multiple client requests and follow-up activities.
• Self-motivated and able to work independently.

Responsabilidades

• Assist clients with travel inquiries and reservation requests.
• Research hotels, resorts, cruises, vacation packages, and other travel options.
• Provide clients with accurate information regarding availability, amenities, policies, and travel requirements.
• Coordinate reservation details and maintain accurate client records.
• Communicate with travel suppliers and hospitality partners as needed.
• Follow up with clients before and after reservations.
• Assist with itinerary details and general customer support.
• Participate in training and professional development.
• Maintain professional and timely communication with clients.
• Use online reservation, communication, and customer-management tools.

Conocimientos

Strong written and verbal comms

Customer service

Organizational skills

Independent work

Tech-savvy

Reliable internet

Educación

High school diploma or equivalent

Descripción del empleo

Meridian Globalpartners is seeking a motivated Service Support Coordinator to assist clients with travel research, reservations, and trip-related support. The role emphasizes strong communication, online work, and a customer-focused approach in the travel and hospitality industry.

Ideal candidates enjoy helping people, manage multiple requests, and are comfortable learning new platforms while delivering responsive service and accurate information to travelers from inquiry through travel