Remote Travel Concierge & Reservations Specialist

Meridian Globalpartners; Durham (NC); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Industry training

Mentorship

Resources access

Job summary

Meridian Globalpartners is seeking a motivated Service Support Coordinator in a fully remote role to assist travelers with research, reservations, and ongoing support. You will handle inquiries, assemble options, and coordinate details to ensure a smooth trip planning experience.

The role emphasizes strong communication, independence, and the ability to manage multiple client requests. Training and access to industry resources will help you grow within travel planning and customer service.

Qualifications

• Clear written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organization and attention to detail.

Responsibilities

• Assist clients with travel inquiries and reservation requests.
• Research hotels, resorts, cruises, vacation packages, and other travel options.
• Provide clients with accurate information regarding availability, amenities, policies, and travel requirements.
• Coordinate reservation details and maintain accurate client records.
• Communicate with travel suppliers and hospitality partners as needed.
• Follow up with clients before and after reservations.
• Assist with itinerary details and general customer support.
• Participate in training and professional development.
• Maintain professional and timely communication with clients.
• Use online reservation, communication, and customer-management tools.

Skills

Communication

Customer Service

Organization

Basic Computer Skills

Remote Ready

Travel Industry Knowledge

Self-Motivation

Job description

Meridian Globalpartners is seeking a motivated Service Support Coordinator in a fully remote role to assist travelers with research, reservations, and ongoing support. You will handle inquiries, assemble options, and coordinate details to ensure a smooth trip planning experience.

The role emphasizes strong communication, independence, and the ability to manage multiple client requests. Training and access to industry resources will help you grow within travel planning and customer service.