Remote Travel Support Concierge

Meridian Globalpartners; New Haven (CT); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel industry training

Resources access

Mentorship

Skills development opportunities

Professional network access

Job summary

Meridian Globalpartners is seeking a Service Support Coordinator to assist clients with travel research, reservations, and trip-related support. The role focuses on delivering responsive service, researching travel options, coordinating reservations, and ensuring a smooth client experience from inquiry through travel.

Candidates should be professional, dependable, and eager to learn destination details, suppliers, and travel products.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Basic computer and internet skills.
• Comfortable learning new online platforms and systems.
• Strong organization and attention to detail.
• Ability to manage multiple client requests and follow-up activities.
• Self-motivated and able to work independently.
• Reliable internet access and computer.
• Travel industry experience in helpful but not required.

Responsibilities

• Assist clients with travel inquiries and reservation requests.
• Research hotels, resorts, cruises, vacation packages, and other travel options.
• Provide clients with accurate information regarding availability, amenities, policies, and travel requirements.
• Coordinate reservation details and maintain accurate client records.
• Communicate with travel suppliers and hospitality partners as needed.
• Follow up with clients before and after reservations.
• Assist with itinerary details and general customer support.
• Participate in training and professional development.
• Maintain professional and timely communication with clients.
• Use online reservation, communication, and customer-management tools.

Skills

Communication skills

Customer service

Computer skills

Learning agility

Organization

Multitasking

Self-motivation

Internet access

Travel industry experience helpful

Job description

Meridian Globalpartners is seeking a Service Support Coordinator to assist clients with travel research, reservations, and trip-related support. The role focuses on delivering responsive service, researching travel options, coordinating reservations, and ensuring a smooth client experience from inquiry through travel.

Candidates should be professional, dependable, and eager to learn destination details, suppliers, and travel products.