Remote Travel Concierge: Luxury Booking Support

The Claros Travels; Oklahoma City (OK); Híbrido; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Professional growth opportunities

Industry-related discounts

Training and development

Descripción de la vacante

The Claros Travel is seeking a Customer Service Representative to support clients remotely, guiding them from initial booking through post-trip follow-up. This role emphasizes a seamless, personalized experience and requires detail-oriented, service-driven individuals who enjoy hospitality and helping clients plan memorable itineraries.

As a 100% remote position, you will use booking systems and digital tools to handle inquiries, changes, and special requests while maintaining accurate records

Formación

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Conocimientos

Communication

Customer service

Organizational skills

Tech-savvy

Empathy

Hospitality interest

Descripción del empleo

The Claros Travel is seeking a Customer Service Representative to support clients remotely, guiding them from initial booking through post-trip follow-up. This role emphasizes a seamless, personalized experience and requires detail-oriented, service-driven individuals who enjoy hospitality and helping clients plan memorable itineraries.

As a 100% remote position, you will use booking systems and digital tools to handle inquiries, changes, and special requests while maintaining accurate records