Remote Travel Concierge & Client Experience Specialist

The Claros Travels; Tucson (AZ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% Remote

Professional growth

Travel discounts

Training

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients through every stage of their journey, from initial booking to post-trip follow-up. This 100% remote position emphasizes hospitality, detail-orientation, and delivering exceptional customer experiences.

Ideal candidates are service-driven, with experience in travel or hospitality, and comfortable using booking systems and digital communication tools.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Excellent communication

Customer service

Organizational skills

Tech-savvy

Hospitality mindset

Multitasking

Tools

CRM software

Booking systems

Microsoft Office

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients through every stage of their journey, from initial booking to post-trip follow-up. This 100% remote position emphasizes hospitality, detail-orientation, and delivering exceptional customer experiences.

Ideal candidates are service-driven, with experience in travel or hospitality, and comfortable using booking systems and digital communication tools.