Remote Travel Concierge & Booking Specialist

The Claros Travels; Corpus Christi (TX); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

100% remote

Growth opportunities

Training & development

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients through every stage of their journey, from initial booking to post-trip follow-up.

This role emphasizes hospitality, high-quality service, and attention to detail while delivering a seamless experience for luxury and leisure bookings. A remote-friendly schedule and ongoing training accompany the position.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, services, and policies
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after their journeys to ensure a positive experience
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems and booking platforms as required

Skills

Communication

Customer service

Organization

Tech-savvy

Multitasking

Hospitality

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients through every stage of their journey, from initial booking to post-trip follow-up.

This role emphasizes hospitality, high-quality service, and attention to detail while delivering a seamless experience for luxury and leisure bookings. A remote-friendly schedule and ongoing training accompany the position.