Remote Travel Concierge: Luxury Booking Specialist

The Claros Travels; Denver (CO); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Career growth opportunities

Industry-related perks and discounts

Supportive team culture and ongoing培训

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, delivering a seamless and personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about hospitality and exceptional customer experiences. This is a 100% remote position with a flexible schedule and opportunities for growth, training, and industry perks.

Qualifications

• Excellent verbal and written communication skills.
• Service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Proficient with computers, booking systems and digital tools.

Responsibilities

• Respond promptly to client inquiries via phone, email and messaging.
• Assist clients with luxury and leisure bookings, including changes and cancellations.
• Provide accurate information on destinations, services and policies.
• Coordinate reservation details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after journeys.
• Address questions with empathy and a solutions-focused approach.
• Maintain records and update internal booking platforms.

Skills

Excellent communication

Customer service experience

Detail-oriented

Tech-savvy

Multitasking

Hospitality oriented

Tools

Booking systems

CRM software

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, delivering a seamless and personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about hospitality and exceptional customer experiences. This is a 100% remote position with a flexible schedule and opportunities for growth, training, and industry perks.