Remote Travel Concierge & Client Support

Next Stop Travel; Colorado Springs (CO); Remote; USD 34,000 - 48,000; Full time

Job summary

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist clients, arrange service plans, and support the coordination process. You will communicate with clients by email, phone, and online platforms, and manage reservations with external providers.

The role requires strong attention to detail, the ability to multitask, and independent work in a distributed team. You will maintain accurate records, support process improvements, and ensure timely follow-up

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills required.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Coordination

Organizational skills

Communication skills

Job description

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist clients, arrange service plans, and support the coordination process. You will communicate with clients by email, phone, and online platforms, and manage reservations with external providers.

The role requires strong attention to detail, the ability to multitask, and independent work in a distributed team. You will maintain accurate records, support process improvements, and ensure timely follow-up