Remote Travel Concierge & Coordination Specialist

Next Stop Travel; Commerce City (CO); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work

Training & onboarding support

Performance-based pay

Job summary

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the overall coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

You will handle inquiries by email, phone, and online platforms, identify client needs, present options, coordinate scheduling, submit reservations with providers, and maintain accurate records while

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Organizational skills

Independent work

Tools

CRM software

Job description

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the overall coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

You will handle inquiries by email, phone, and online platforms, identify client needs, present options, coordinate scheduling, submit reservations with providers, and maintain accurate records while