Remote Travel Concierge & Coordination Specialist

Next Stop Travel; Denver (CO); Remote; USD 36,000 - 54,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients, organize service arrangements, and coordinate the remote workflow. The role emphasizes accuracy, responsiveness, and meticulous record-keeping in a flexible remote environment.

You will handle inquiries via email/phone, present service options, arrange schedules, submit reservations with external providers, and ensure clear follow-up across all stages, while collaborating with the team to improve processes.

Qualifications

• Experience in customer service or coordination roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organizational skills

Communication skills

Remote work

Tools

Web-based tools

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients, organize service arrangements, and coordinate the remote workflow. The role emphasizes accuracy, responsiveness, and meticulous record-keeping in a flexible remote environment.

You will handle inquiries via email/phone, present service options, arrange schedules, submit reservations with external providers, and ensure clear follow-up across all stages, while collaborating with the team to improve processes.