Remote Travel Concierge & Client Coordinator

Next Stop Travel; Glendale (CA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding and training

Job summary

Next Stop Travel is seeking a Customer Service Representative to support client requests, organize service arrangements, and assist with the coordination process in a structured remote setting. The role emphasizes accuracy, multi-task management, and proactive communication with clients and internal teams.

You'll handle inquiries by email, phone, and online platforms, identify client needs, coordinate schedules, submit reservations, and keep precise records across internal systems while

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Communication skills

Tools

Web-based systems

Job description

Next Stop Travel is seeking a Customer Service Representative to support client requests, organize service arrangements, and assist with the coordination process in a structured remote setting. The role emphasizes accuracy, multi-task management, and proactive communication with clients and internal teams.

You'll handle inquiries by email, phone, and online platforms, identify client needs, coordinate schedules, submit reservations, and keep precise records across internal systems while