Remote Travel Concierge & Client Coordinator

Next Stop Travel; Independence (MO); Remote; USD 32,000 - 48,000; Full time

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, identify needs, and coordinate service options with external providers.

In this remote role, you’ll organize reservations, maintain accurate records, and follow up to ensure clear communication across all stages, contributing to efficient planning and excellent client experiences.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Attention to detail

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries by email, phone, and online platforms, identify needs, and coordinate service options with external providers.

In this remote role, you’ll organize reservations, maintain accurate records, and follow up to ensure clear communication across all stages, contributing to efficient planning and excellent client experiences.