Remote Travel Concierge & Client Services Specialist

Next Stop Travel; Athens (GA); Remote; USD 36,000 - 48,000; Full time

Job summary

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

The role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with responsibilities spanning client contact, scheduling, reservations, and record maintenance.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication

Organization

Job description

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

The role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with responsibilities spanning client contact, scheduling, reservations, and record maintenance.