Remote Travel Concierge & Client Services

Next Stop Travel; Fort Collins (CO); Remote; USD 36,000 - 60,000; Full time

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the coordination process in a structured remote environment.

This role requires strong attention to detail, the ability to manage multiple tasks, and clear communication across email, phone, and online platforms.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication skills

Remote work

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the coordination process in a structured remote environment.

This role requires strong attention to detail, the ability to manage multiple tasks, and clear communication across email, phone, and online platforms.