Remote Travel Concierge & Client Support Specialist

Next Stop Travel; Gainesville (FL); Remote; USD 36,000 - 48,000; Full time

Job summary

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative role focuses on assisting clients, organizing service arrangements, and supporting coordination processes in a structured remote setting.

The position requires strong attention to detail, the ability to manage multiple tasks, and proficiency with digital tools. Compensation is performance-based, with onboarding and ongoing training provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.

Skills

Customer service

Organizational skills

Communication skills

Independent worker

Remote work

Tools

CRM software

Reservation systems

Job description

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative role focuses on assisting clients, organizing service arrangements, and supporting coordination processes in a structured remote setting.

The position requires strong attention to detail, the ability to manage multiple tasks, and proficiency with digital tools. Compensation is performance-based, with onboarding and ongoing training provided.