Remote Travel Concierge & Client Experience Specialist

RemoteFetch; Houston (TX); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling options

Professional growth opportunities

Travel perks and discounts

Supportive team culture with ongoing培训

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless and personalized experience.

This 100% remote role offers flexible scheduling, opportunities for professional growth, access to travel perks, and a collaborative team with ongoing training. Excellent communication and a proactive, empathy-driven approach are essential.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience preferred (travel, hospitality, or service-related).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Excellent communication

Customer service

Multitasking

Detail orientation

Tech-savvy

Travel interest

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless and personalized experience.

This 100% remote role offers flexible scheduling, opportunities for professional growth, access to travel perks, and a collaborative team with ongoing training. Excellent communication and a proactive, empathy-driven approach are essential.