Remote Travel Concierge & Client Experience Specialist

manatal-264; San Juan (PR); Remote; USD 33,000 - 54,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling options

Professional growth opportunities

Travel perks and industry discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will be a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills across channels.
• Customer service experience in travel, hospitality, or service-focused roles preferred.
• Strong organizational skills with attention to detail.
• Comfortable learning new booking systems and technology.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service experience

Organizational skills

Tech-savvy

Travel interest

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will be a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.