Remote Travel Concierge & Experience Specialist

manatal-264; Austin (TX); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment.

This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences. You will engage with clients, provide accurate information, and ensure satisfaction across the booking lifecycle.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer service

Organizational skills

Tech-savvy

Remote work

Tools

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment.

This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences. You will engage with clients, provide accurate information, and ensure satisfaction across the booking lifecycle.