Remote Travel Concierge and Support Specialist

manatal-264; Jacksonville (FL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and industry‑re

Supportive team culture with ongoing培训

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from booking to post-trip follow-up, ensuring a seamless, personalized experience.

This 100% remote role emphasizes service excellence in travel and hospitality, with a client-facing focus and a genuine passion for helping customers plan memorable trips.

Qualifications

• Excellent verbal and written communication
• Customer service experience (travel, hospitality, or service-related)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication

Customer service

Organization

Tech-savvy

Travel knowledge

Empathy

Tools

Booking systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from booking to post-trip follow-up, ensuring a seamless, personalized experience.

This 100% remote role emphasizes service excellence in travel and hospitality, with a client-facing focus and a genuine passion for helping customers plan memorable trips.