Remote Travel Concierge & Customer Experience Specialist

manatal-264; Dallas (TX); Remote; USD 38,000 - 55,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Professional growth

Travel perks and discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every travel stage, from initial booking to post-trip follow-up. The role emphasizes a seamless, personalized experience in a client-facing capacity.

Ideal candidates are detail-oriented, service-driven, with a passion for travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication is essential.
• Customer service experience in travel, hospitality, or service is preferred.
• Strong organizational skills and attention to detail are required.
• Comfortable using technology and learning new booking systems.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy and solution-focused thinking.
• Maintain documentation and update booking systems as required.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Reliability

Travel interest

Tools

Booking platforms/tools

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every travel stage, from initial booking to post-trip follow-up. The role emphasizes a seamless, personalized experience in a client-facing capacity.

Ideal candidates are detail-oriented, service-driven, with a passion for travel, hospitality, and delivering exceptional customer experiences.