Remote Travel Concierge & Client Success Specialist

manatal-264; Charlotte (NC); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Professional growth

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. You will be the trusted contact, delivering a seamless, personalized experience across luxury and leisure travel.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication required.
• Experience in travel, hospitality, or service preferred.
• Detail-oriented with strong organization and reliability.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings, including changes and cancellations.
• Provide destination information and policy guidance.
• Coordinate bookings and confirm itineraries.
• Follow up with clients before and after travel.
• Update booking systems and maintain accurate records.

Skills

Communication

Customer service

Organizational skills

Tech savvy

Multitasking

Travel interest

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. You will be the trusted contact, delivering a seamless, personalized experience across luxury and leisure travel.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.