Remote Travel Concierge & Customer Experience Specialist

manatal-264; Washington (District of Columbia); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Career growth

Travel perks

Training & support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment.

This role suits someone passionate about travel, with strong communication and organizational skills, who can work independently and deliver high-quality experiences while using CRM and booking systems. You will collaborate with a supportive team, receive comprehensive training, and enjoy travel industry discounts.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Tech-savvy

Remote work

Travel passion

Tools

CRM tools

Booking systems

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment.

This role suits someone passionate about travel, with strong communication and organizational skills, who can work independently and deliver high-quality experiences while using CRM and booking systems. You will collaborate with a supportive team, receive comprehensive training, and enjoy travel industry discounts.