Remote Travel Concierge & Experience Specialist

manatal-264; Raleigh (NC); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks and industry discounts

Fully remote work environment

Job summary

Prestige Travel Agency by Mich is hiring a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote setting. The role emphasizes delivering high-quality experiences for travelers, with an emphasis on outstanding communication and timely service.

You will handle bookings, modifications, cancellations, and special requests, provide destination guidance, and ensure satisfaction through proactive follow-up while maintaining accurate

Qualifications

• Excellent written and verbal communication.
• Customer service experience required; travel or hospitality experience preferred.
• Proficient with CRM tools and booking systems.
• Ability to work remotely and independently.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer service

Organization

Tech literacy

Remote work

Travel industry experience

Tools

CRM tools

Booking systems

Job description

Prestige Travel Agency by Mich is hiring a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote setting. The role emphasizes delivering high-quality experiences for travelers, with an emphasis on outstanding communication and timely service.

You will handle bookings, modifications, cancellations, and special requests, provide destination guidance, and ensure satisfaction through proactive follow-up while maintaining accurate