Remote Travel Concierge & Customer Experience

manatal-264; Nashville (TN); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Travel perks and discounts

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. This opportunity is ideal for someone who loves travel, customer service, and delivering high-quality experiences.

You will respond to inquiries, assist with bookings and modifications, provide destination guidance, and maintain accurate client records while ensuring satisfaction and a smooth travel journey.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Written communication

Verbal communication

Customer service

Organizational skills

Tech savviness

Remote work ability

Passion for travel

Tools

CRM software

Booking systems

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. This opportunity is ideal for someone who loves travel, customer service, and delivering high-quality experiences.

You will respond to inquiries, assist with bookings and modifications, provide destination guidance, and maintain accurate client records while ensuring satisfaction and a smooth travel journey.