Remote Travel Concierge & Booking Specialist

manatal-264; Columbus (OH); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Flexible scheduling

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless and personalized experience.

This role suits detail-oriented, service-driven individuals passionate about travel and delivering exceptional customer experiences, with 100% remote work and flexible scheduling options.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech savvy

Multitasking

Travel enthusiasm

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless and personalized experience.

This role suits detail-oriented, service-driven individuals passionate about travel and delivering exceptional customer experiences, with 100% remote work and flexible scheduling options.