Remote Travel Concierge & Client Experience Specialist

manatal-264; Philadelphia (Philadelphia County); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Travel perks

Professional growth

Ongoing training

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and attention to detail.
• Proficient with technology and learning new booking systems.
• Reliable, proactive and able to manage multiple client requests.
• Genuine interest in travel and helping clients create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel to ensure satisfaction.
• Maintain accurate documentation and update booking systems.

Skills

communication skills

customer service experience

organization skills

tech proficiency

multi-tasking

travel enthusiasm

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer