Remote Travel Advisor: Expert Customer Care & Itineraries

Grand Circle Corporation; Guin (AL); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health & dental

PTO & holidays

Travel discounts

401(k) with match

Job summary

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November 30th training class. You will help travelers with reservations, updates, and issues, supporting them by phone and email in a fully remote role.

Ideal candidates have 2+ years in call centers, strong problem-solving skills, and comfort with unscripted conversations. Training runs six weeks, with flexible schedules and strong travel privileges as benefits.

Qualifications

• 2+ years in a call center environment
• Confident in unscripted conversations
• Strong problem-solving and critical-thinking skills
• Empathetic communication and judgment
• At least 1 year remote work experience
• Able to navigate evolving systems
• eagerness to learn new tools
• Reliable hardwired internet only

Responsibilities

• Handle a high volume of inbound calls to assist travelers with reservations and updates
• Update contact information and modify bookings, process payments, manage tickets
• Follow up on requests via email and outbound calls
• Communicate policy details and product information to travelers
• Document all interactions and call notes accurately
• Work across multiple programs and monitors to resolve calls
• Demonstrate company values in communication and teamwork
• Operate in a metrics-driven environment (AHT, ACD, hold time)
• Offer empathetic support when plans change or trips are impacted
• Troubleshoot issues using good judgment and options within policy

Skills

Call center

Unscripted calls

Problem solving

Empathy

Remote work

Tech agility

Adaptability

Reliable internet

Job description

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November 30th training class. You will help travelers with reservations, updates, and issues, supporting them by phone and email in a fully remote role.

Ideal candidates have 2+ years in call centers, strong problem-solving skills, and comfort with unscripted conversations. Training runs six weeks, with flexible schedules and strong travel privileges as benefits.