Remote Travel Advisor: Inbound Customer Support

Grand Circle Corporation; Yuma (AZ); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid holidays and PTO

Travel privileges and discounts

401(k) with company match

Job summary

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. You will help travelers manage their reservations, provide itinerary information, and support them via phone and email in a fully remote environment.

Ideal candidates have at least 2 years in a call center, excel at unscripted conversations, and stay calm under changing circumstances. Training is six weeks with set schedules and weekly variance. Open to select US states.

Qualifications

• 2+ years of experience in a call center environment.
• Ability to handle inbound, customer-focused calls unscripted.
• Strong problem-solving and critical-thinking skills.
• Empathetic communication with travelers, even when plans change.
• Remote work experience preferred, with reliable home internet.

Responsibilities

• Handle a high volume of inbound calls and assist travelers with reservations.
• Update traveler contact information and modify reservations as needed.
• Process payments, manage airline tickets, and provide itinerary information.
• Document all interactions and follow up via email or outbound calls.
• Communicate Grand Circle policies clearly and empathetically to travelers.
• Work across multiple programs and monitors to resolve issues.

Skills

Call center experience

Unscripted conversations

Problem solving

Empathy under pressure

Remote work experience

Job description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. You will help travelers manage their reservations, provide itinerary information, and support them via phone and email in a fully remote environment.

Ideal candidates have at least 2 years in a call center, excel at unscripted conversations, and stay calm under changing circumstances. Training is six weeks with set schedules and weekly variance. Open to select US states.